WFJ’s On-Call Consultants Call Center Team was presented the Customer Service Award as the Call Center of the Year at LegalShield’s annual International Convention in Oklahoma City. This award recognizes the professional and prompt manner in which our team answers the calls from LegalShield and its members. Our team successfully handled 53,120 calls last year with a .001% abandonment rate.
In addition, WFJ was awarded the Award of Excellence as Provider Firm of the Year. This award recognizes our entire LegalShield Team, customer service representatives, legal assistants and attorneys for the way they treat LegalShield and its members with passion, teamwork, integrity and high level customer service. Last year we provided service to over 27,000 members, handling 39,501 intakes, writing 3467 letters, and saving our members a reported $744,731.
LegalShield provides legal service plans to individuals, employee groups and small business. WFJ services LegalShield and its members in Minnesota, North Dakota and Wisconsin.
congratulations your firm does a super job beena pleasure to do business withyou you earned the recogntion proud of you victor
Congratulations to WFJ on the portfolio of awards the law firm and three associates at the law firm received from LegalShield. As members and LegalShield sales associates we appreciate all that you do from our members.
Joe Campana, Regional Vice President, Wisconsin
Thanks, Joe! We couldn’t do it without you and our other associates.
Congratulations to all on the WF&J staff that made this possible. It is an honor to be a part of LegalShield because of dedicated people like you.
I feel it being an honor and privilege to be an associate with Legal Shield and for the award winning, prestigious law firm of Wagner, Falconer & Judd to be part of the Legal Shield family.
Thank you all for your kind words and continued support! We’re happy to serve such a great membership base.