WFJ’s On-Call Consultants Call Center Team was presented the Customer Service Award as the Call Center of the Year at LegalShield’s annual International Convention in Oklahoma City. This award recognizes the professional and prompt manner in which our team answers the calls from LegalShield and its members. Our team successfully handled 53,120 calls last year with a .001% abandonment rate.
In addition, WFJ was awarded the Award of Excellence as Provider Firm of the Year. This award recognizes our entire LegalShield Team, customer service representatives, legal assistants and attorneys for the way they treat LegalShield and its members with passion, teamwork, integrity and high level customer service. Last year we provided service to over 27,000 members, handling 39,501 intakes, writing 3467 letters, and saving our members a reported $744,731.
LegalShield provides legal service plans to individuals, employee groups and small business. WFJ services LegalShield and its members in Minnesota, North Dakota and Wisconsin.